We start the jewelry making process right away, so we do not allow changes to the order once it has been placed. If your order has not been shipped out, we'll do our best to update your address. To change your shipping address, email sparkling_wishes@hotmail.com with your first and last name, order number, and the updated shipping address. If your order has been shipped, we are unable to change the shipping address to you.
We start the jewelry making process right away, so we do not allow changes to the order once it has been placed. If the order has not been stamped or started yet, we'll do our best to accomodate a cancellation, email sparkling_wishes@hotmail.com with your first and last name, order number, and request a cancellation. Please note: We are unable to cancel orders that have started production.
Check that all required fields have been filled out correctly. Your billing address should be entered exactly as indicated on your billing statement. If you have a middle initial on your credit card, use it on the billing page. If you continue to experience difficulties when placing your order, please contact us immediately.
Generally, our rings are stocked in size H through to T. You can create a repair request to receive a Ring Sizer free of charge in the post, please complete the Free Ring Sizer Form.
